How it works

Step 1. Message us on WhatsApp

Tap any WhatsApp button on this site, or write to +62 813 3917 634. Send three things:

• Your location pin (WhatsApp attachment icon, then Location). A pin finds a villa in a Canggu gang far better than a street address does.
• A pickup time that suits you. Morning or afternoon, today or tomorrow.
• Anything we should know: a checkout deadline, a stain you are worried about, a delicate item, a pair of shoes, whether the bag will be at the gate or with reception.

We reply in chat, confirm the time, and that is the booking done. No app, no account, no form.

Step 2. Free pickup

Put everything in one bag. Clothes, towels and bed linen, shoes, delicates, all together. You do not need to count items, write a list, separate colours or give us hangers.

Leave the bag where you told us: villa gate, security post, hotel reception, coliving desk, or hand it over yourself. A TRAST courier collects it by scooter at the agreed time. Pickup is free everywhere in Bali, from Canggu to Ubud, Sanur and Uluwatu. More on pickup and delivery.

Step 3. Inspection and sorting at the workshop

This is the step most laundries skip and the one that matters most. When your bag arrives:

1. Every item is checked before it goes near water: pockets, labels, loose buttons, damage, stains.
2. The order is weighed and you get the total in WhatsApp. Prices: 100,000 IDR per kg, 150,000 IDR per pair of shoes, minimum 200,000 IDR.
3. Items are sorted by colour and fabric: whites, colours, darks, delicates, linen and towels, each in its own load. Your order is never mixed with another customer's.
4. Stains are treated by hand with the right product for each type of stain, under the 100% stain removal guarantee.
5. If a decision is needed, for example a dry clean only label or a stain that looks permanent, we message you before proceeding.

Step 4. Washing, drying, ironing, folding

• Washing with organic products only: no chlorine, no phosphates, no optical brighteners, no fragrance, no commercial powders. Temperature follows the label.
• Drying per fabric: tumble dryer for towels and cotton that can take it, air drying in shape for delicates, swimwear, activewear and anything that could shrink. Towels are dried all the way through so nothing smells damp.
• Steam ironing of shirts, dresses, trousers and linen; sheets on request. See ironing.
• Folding and packing per customer, so your bag comes back ready to unpack into a wardrobe or a suitcase.

Step 5. Free delivery within 24 hours

The courier brings your order back to the same door, or to a new address if you have moved. Deliveries are planned around checkouts and flights when you tell us the deadline; see express 24h laundry.

You pay after delivery, when your clothes are in your hands. No prepayment, no deposit.

What you can expect from the whole thing

• Whites that are still white, because they were never washed with darks
• Clothes the same size they left, because they were dried the way the label says
• Stains gone, or that item free
• Shirts and dresses pressed, not crumpled
• Nothing missing, because your order was handled on its own from pickup to delivery

If you have a question we have not answered here, the FAQ covers the rest, or simply ask in WhatsApp.