Privacy Policy

TRAST Laundry Bali (“TRAST”, “we”, “us”) provides laundry pickup, washing, drying, ironing, stain care, shoe cleaning and delivery services in Bali. This Privacy Policy explains what personal information we collect, why we use it, and how we protect it.

1. Who we are

We are a laundry service operating in Bali, Indonesia. Contact: WhatsApp +62 813 3917 634, email [email protected], Instagram @trastlaundry.

2. Information we collect

Depending on how you contact us or use our services, we may collect:

Contact details: name, phone number, WhatsApp number, email address
Pickup and delivery details: address, villa/hotel/apartment name, location pin, preferred time windows
Order details: garment types, quantity/weight estimates, special care notes, shoe cleaning requests
Payment and billing notes needed to complete an order (we do not store full card numbers on this website)
Messages you send us via WhatsApp, Instagram, email, web forms or phone
Technical data when you visit our website: IP address, device/browser type, pages viewed, approximate location derived from IP, and cookies or similar technologies used for analytics and advertising measurement

3. How we use information

We use personal information to:

Book, confirm and complete laundry pickup and delivery
Communicate about orders, timing, pricing and service updates
Provide customer support and handle complaints or guarantees (including stain care)
Improve our website, operations and service quality
Measure marketing performance (for example Google Ads, Meta/Facebook, Google Analytics) and show relevant ads where allowed
Comply with legal obligations and protect against fraud or abuse

4. Legal bases

Where applicable, we process information because it is needed to provide the service you requested, because you consented (for example marketing cookies/messages), because we have a legitimate interest in operating and improving a laundry business safely, or because the law requires it.

5. Sharing

We do not sell your personal information. We may share limited data with:

Service providers that help us operate (hosting, messaging, analytics, advertising platforms such as Google and Meta)
Payment providers if you pay electronically
Authorities when required by law

Our couriers and staff receive only the details needed to pick up, process and deliver your order.

6. Cookies and advertising technologies

Our website may use cookies and similar technologies for basic site function, analytics and advertising measurement (including Google Tag Manager, Google Analytics, Google Ads and Meta Pixel). These tools may collect device identifiers and usage data. You can control cookies through your browser settings. If you use Google services, you may also review Google’s ad settings.

7. Google APIs and advertising tools

If we connect Google products (for example Google Ads or Google Analytics) to operate our own advertising and measurement, we use those products only for TRAST Laundry’s business. We do not use Google user data to build unrelated products for other companies. Any Google API credentials are stored securely and accessed only by authorized internal staff or systems.

8. Retention

We keep order and communication records as long as needed to provide service, resolve disputes, meet accounting/legal requirements, or improve operations. Website analytics logs are retained according to the settings of those tools and then deleted or anonymized.

9. Security

We take reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Your choices

You may ask us to access, correct or delete personal information we hold about you, or to stop marketing messages, by contacting us at [email protected] or via WhatsApp. We may need to keep some records where required for completed orders or legal obligations.

11. Children

Our services are intended for adults booking laundry for themselves, households, villas or businesses. We do not knowingly collect personal information from children.

12. International visitors

We operate in Bali, Indonesia. If you contact us while traveling, your information may be processed in Indonesia and by service providers in other countries that help us run hosting, messaging or advertising tools.

13. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.

14. Contact

Questions about privacy: [email protected] · WhatsApp +62 813 3917 634 · Website https://trastlaundry.com/